Disclaimer – Privacy Policy – Terms and Conditions

We collect information from you when you register on our site, place an order or subscribe to our newsletter. Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, telephone number (landline or cell phone) and address. If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The personal Information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy. We value your trust in providing us your personal Information, thus we strive to use commercially acceptable means of protecting it. But remember, no method of transmission over the internet or method of electronic storage is 100% secure and reliable and we cannot guarantee its absolute security.

Like most websites, we use cookies to enhance your experience and gather general visitor information. Cookies are files with a small amount of data that is commonly used as an anonymous, unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our service.

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of such websites independently. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We may employ third-party companies and individuals due to the following reasons:

  • to provide the service on our behalf;
  • to assist us in analysing how our service is used;
  • purchase of bulk products; and/or
  • manufacturing of products and ingredients.

Our products are made using organic and natural ingredients where possible and may contain nut or essential oils. Please check the ingredients list and make sure you are not allergic to any of the ingredients. If you experience any irritation, itchiness, rash, redness or discomfort, discontinue use immediately and seek medical advice.

For any information about therapeutic, health, skin and beauty benefits, emotional and spiritual wellness and the properties of perfume, spa and relaxation, cleaning and home care, we strongly recommend that you seek the advice and recommendation of a competent certified trainer, health and/or general practitioner or advisor who is experienced in essential oils usage, before using any essential oil.

All products should be kept in a cool, dry place, out of direct sunlight.

All products listed on the website are available nationwide in South Africa, and prices are displayed in ZAR.

All Website design, photos, text, graphics, logos, button icons, images, audio and video clips, headers and signatures are the property of Petite Traveller and may not be used in any product or service that is not offered by Petite Traveller and that might cause confusion and/or defame, damage or negatively impact Petite Traveller in any way.

Petite Traveller has tried to capture and display the products as accurately as possible. Butters and oils are a natural products and variation in colour and scent may occur from time to time.

Information provided on this site including information relating to treatments and products may be provided in summary form. Information on the site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This site does not recommend self-management of health issues. Contact your healthcare professional should you have any skin reactions, redness, skin irritation, allergic reaction or itchiness. Never disregard or delay medical advice based upon information you may have read on this site.

Petite Traveller is not liable for any information provided on this site with regard to recommendations regarding natural oils, butters or any ingredient used.

Information and prices on this website, including site design, photos, text, graphics, logos, button icons, images, audio and video clips, headers and signatures and other internet web references are subject to change without notice. The description and price of the goods purchased will be as on the website at the time the order was placed. Complying with all applicable copyright laws is the responsibility of the user. The names of actual products mentioned herein may be the trademarks of their respective owners.

We may update our Privacy Policy from time to time. It is therefore advisable to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately once such changes have been posted on this page.

All products exclude any warranty and/or guarantee. All goods will remain the property of Petite Traveller until payment has been received in full. All risk and ownership will be transferred to the user once delivery of the goods has taken place.

Placing orders – Delivery – Cancellation – Returns

Please ensure that you view this page regularly to view any amendments which may be made to the terms and conditions. We reserve the right to amend, add or remove from the said conditions with immediate effect and without prior notice to users. Once Petite Traveller or a duly authorized representative accepts the order placed by the user, and the user has settled the amount due in full, said payment by the user to Petite Traveller will be considered as a binding contract between the user and Petite Traveller. Once the user has registered on the website, an automated email will be sent to confirm that registration was successful.

We use courier services to ship orders, which is the quickest and most efficient way to send and deliver parcels. All deliveries require a physical address. Orders can also be collected from Petite Traveller in the northern suburbs of Johannesburg by prior arrangement.

The terms and conditions contained herein will apply to all goods and/or services supplied by Petite Traveller.

Goods may be returned within 7 days from date of delivery, provided that:

  • Products are in the same condition as when it was received by the user;
  • All original packaging is returned with the product;
  • Refunds will be subject to the goods being inspected for any obvious signs of user abuse/damage;
  • Notification of cancellation will only be accepted by Petite Traveller in writing, including the following information: Full details of product(s) being returned, purchase details (i.e. order / invoice number, payment information etc), detailed description of the fault(s) / reason for requesting the return;
  • Costs for the return shipping of the returned goods to Petite Traveller will be for the user’s account;
  • Any refunds / credits will be processed within 30 days of Petite Traveller having taken delivery of the returned goods;
  • Should an order be received by a user and confirmed by said user to be correct and then subsequently cancelled, a cancellation fee will be payable by the user. The cancellation fee is to be determined on a case-by-case basis.

Environmental

We at Petite Traveller only use and purchase products that are not tested on animals. We try our utmost best to ensure that all our products are as natural and organic as possible and won’t cause any harm to your skin or the environment.

Location

We are located in the Northern suburbs of Johannesburg, Gauteng, but we ship nationwide.

Shipping

We have a standard shipping fee of R75 for all Johannesburg deliveries and R100 for all other major cities.

All orders will be delivered within 1-4 business days and a tracking number will be supplied to the purchaser.

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of such special delivery areas include mines, power stations, plots, farms, remote towns and areas, military bases, game lodges, ports/harbours, embassies and consulates. In this instance, you will be contacted prior to delivery.

Orders can also be collected from Petite Traveller in the northern suburbs of Johannesburg by prior arrangement.

Minimum orders

We don’t have any – you can order as much or as little as you like

Out of stock items

We strive to keep all products in stock, but occasionally run out of our popular products. Should the item you ordered be out of stock, whether temporarily or not, Petite Traveller will contact you to arrange for the item(s) to be placed on back order, refund or store credit. Please read our delivery policy for more information on shipping methods and pricing.

Payments

We accept EFT payments with your invoice number as reference.

Samples

From time to time we will launch new products and as client you may receive a sample in your order. We would as always value your feedback on such new products. We don’t ship samples independent of orders.

Competitions – Comments – Feedback and other submissions

All prizes are non-transferable and no cash alternative is offered. The winner’s details will be sent to the promotion company and/or department that will dispatch the prize directly. All competitions are open to South African residents only. The winner will be chosen at random from all valid entries across all social media platforms. The winner will be informed via email or text message after the closing date and will need to respond within 48 hours or a new winner will be selected. The winner’s name will be posted on all social media platforms that belong to Petite Traveller. Competitions are not open to any person working directly or indirectly for Petite Traveller or any promotion company linked to it, nor any family member or close friend of such staff members. Entry into any prize draw confirms that the participant has read, agrees and understands all Policies set out by Petite Traveller.